Privacy Policy

Effective Date: April 16, 2026

1. Introduction and Company Information

Paws & Harmony Pet Care (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and otherwise process in connection with our pet care services, website, communications, and related business operations.

This Privacy Policy explains how we handle personal information of customers, prospective customers, website visitors, pet owners, and other individuals who interact with us in the United States.

Business Name: Paws & Harmony Pet Care
Address: 742 Maple Avenue, Austin, TX 78704, United States
Email: [email protected]
Phone: +1 (512) 784-3926

By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.

2. Data Collection and Processing

We may collect and process the following categories of personal information, depending on how you interact with us:

• Contact information: name, email address, phone number, mailing address, and preferred contact method.
• Pet-related information: pet name, breed, age, medical or behavioral notes, feeding instructions, vaccination status, emergency contacts, and care preferences.
• Service and booking information: appointment details, service history, scheduling preferences, special instructions, and communications related to pet care services.
• Payment information: billing details, transaction records, and limited payment information necessary to process payments through our payment processors. We do not intentionally store full payment card numbers unless required by our payment provider and applicable law.
• Website and device information: IP address, browser type, device identifiers, pages visited, referring URLs, and usage data collected through cookies or similar technologies.
• Communications: messages, inquiries, feedback, reviews, call records, and other correspondence with us.
• Employment or contractor information: if applicable, information submitted in connection with job applications or contractor inquiries.

We collect personal information directly from you, automatically through our website and digital tools, and from third parties such as payment processors, scheduling platforms, analytics providers, and referral sources where permitted by law.

We may also process limited sensitive information, such as pet medical or behavioral details that you voluntarily provide to support safe and effective pet care. We use such information only as necessary to provide our services and comply with legal obligations.

3. Purpose of Data Processing

We process personal information for the following purposes:

• To provide, manage, and improve our pet care services.
• To schedule appointments, confirm bookings, and communicate service updates.
• To care for pets safely and in accordance with owner instructions.
• To process payments, invoices, refunds, and related financial transactions.
• To respond to inquiries, customer support requests, and feedback.
• To maintain business records, internal administration, and service quality.
• To send service-related notices, reminders, and administrative communications.
• To analyze website usage, improve user experience, and maintain website functionality.
• To detect, prevent, and investigate fraud, abuse, security incidents, or unlawful activity.
• To comply with applicable legal, regulatory, tax, accounting, and contractual obligations.
• To market our services, where permitted by law and subject to your preferences.

4. Legal Basis for Processing

Although United States privacy laws do not always require a formal legal basis in the same manner as some other jurisdictions, we process personal information on the following grounds, where applicable:

• Performance of a contract: to provide requested pet care services and fulfill our obligations to you.
• Consent: where you have given us permission, including for certain marketing communications or optional disclosures.
• Legitimate business interests: to operate, secure, and improve our services, communicate with customers, and prevent fraud, provided such interests are not overridden by your rights and interests.
• Legal obligation: to comply with applicable laws, regulations, court orders, or lawful requests.
• Vital interests: in rare cases where processing is necessary to protect the health or safety of a person or pet.

5. Data Sharing and Third Parties

We may share personal information with the following categories of third parties as needed to operate our business and provide services:

• Service providers: vendors that help us with scheduling, customer relationship management, website hosting, analytics, email delivery, payment processing, accounting, and IT support.
• Professional advisors: attorneys, accountants, auditors, insurers, and consultants.
• Business partners: referral partners or affiliated service providers, where relevant and permitted.
• Authorities and legal recipients: government agencies, law enforcement, courts, or other parties when required by law or to protect rights, safety, and property.
• Successors in interest: in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

We do not sell personal information in exchange for money. If our practices change, we will update this Privacy Policy and provide any required notices or opt-out mechanisms under applicable law.

We may disclose limited personal information to third-party platforms used for booking, communications, or payments, subject to their own privacy policies and terms.

6. Data Transfer to Third Countries

We are based in the United States and generally process information within the United States. If we use service providers or technologies that process data outside the United States, your information may be transferred to and processed in countries that may have different data protection laws than your jurisdiction.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers, including contractual protections and vendor due diligence. By using our services or providing information to us, you understand that your information may be processed in the United States and, where applicable, other countries.

7. Storage Duration

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the context in which it was collected. For example:

• Customer and service records are generally retained for the duration of the relationship and for a reasonable period thereafter.
• Financial and tax-related records are retained as required by applicable law.
• Support communications may be retained for quality assurance, training, and dispute resolution.
• Website analytics data may be retained for shorter periods unless needed for security or legal purposes.

When personal information is no longer needed, we will delete, anonymize, or securely archive it in accordance with our retention practices and applicable law.

8. User Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: request confirmation of whether we process your personal information and obtain a copy of that information.
• Rectification: request correction of inaccurate or incomplete personal information.
• Erasure: request deletion of your personal information, subject to legal and operational exceptions.
• Restriction: request that we limit processing in certain circumstances.
• Data portability: request a copy of certain information in a portable format, where applicable.
• Objection: object to certain processing, including processing based on legitimate interests or direct marketing, where applicable.

To exercise any of these rights, please contact us using the information in Section 12. We may need to verify your identity before responding to your request. We will respond within the time period required by applicable law.

Residents of certain U.S. states may have additional rights under applicable privacy laws, including the right to know, delete, correct, and opt out of certain processing. We will honor such rights to the extent required by law.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using any available unsubscribe or preference-management mechanism.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. In some cases, withdrawing consent may limit our ability to provide certain services or features.

10. Right to Complain

If you believe we have handled your personal information in a way that does not comply with applicable law, you may contact us first so we can address your concern.

You may also have the right to lodge a complaint with a state attorney general, consumer protection authority, or other applicable regulatory body, depending on your location and the nature of your concern.

We encourage you to contact us directly so we can attempt to resolve any issue promptly and fairly.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures may include access controls, secure storage, encryption where appropriate, staff training, and vendor oversight.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for using appropriate safeguards when communicating with us electronically.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

Paws & Harmony Pet Care
742 Maple Avenue
Austin, TX 78704
United States
Email: [email protected]
Phone: +1 (512) 784-3926

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will post the updated Privacy Policy and revise the effective date above.

Your continued use of our services after any update becomes effective means you acknowledge the revised Privacy Policy, to the extent permitted by law. We encourage you to review this Privacy Policy periodically.