Terms of Service

Effective Date: April 16, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Paws & Harmony Pet Care ("Company", "we", "us", or "our"). By booking, scheduling, paying for, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Introduction and Acceptance of Terms

Paws & Harmony Pet Care provides professional pet care services in accordance with these Terms and any service-specific instructions agreed to by the parties. These Terms form a legally binding agreement between you and the Company.

By requesting or receiving any service from us, you represent that you are at least 18 years old and have the legal authority to enter into this agreement on your own behalf or on behalf of the pet owner.

2. Scope of Services

We may provide the following services, subject to availability, pet suitability, and any applicable service agreement or care plan:

• Dog walking
• Pet sitting
• Cat care visits
• Overnight pet care
• Basic grooming and brushing
• Medication administration
• Puppy and senior pet care

Services are provided for domestic pets only and are limited to the scope expressly agreed upon at booking. We do not provide veterinary services, emergency medical treatment, boarding services unless expressly stated, or any service requiring a licensed veterinarian or other professional unless separately arranged and permitted by law.

We reserve the right to decline, suspend, or discontinue services for any pet or household that we determine, in our sole discretion, presents an unreasonable safety, health, behavioral, or operational risk.

3. User Obligations and Responsibilities

You agree to provide accurate, complete, and current information about yourself, your pet, and your property, including:

• Pet name, breed, age, weight, temperament, and medical history relevant to care;
• Vaccination status, parasite prevention, allergies, and known health conditions;
• Feeding instructions, medication schedules, leash/collar/harness details, and emergency contacts;
• Access instructions for your home, keys, codes, alarms, and any special security requirements;
• Any known behavioral issues, including aggression, escape tendencies, separation anxiety, or bite history.

You further agree to:

• Ensure your pet is licensed, vaccinated, and in suitable condition to receive services;
• Disclose any contagious illness, injury, or condition that may affect service delivery or the safety of others;
• Provide safe and lawful access to your property and pet;
• Maintain adequate supplies, including food, medications, litter, waste bags, and other care items;
• Secure valuables, hazardous materials, and restricted areas before service begins;
• Promptly notify us of any changes to instructions, contact information, or emergency procedures;
• Remain responsible for your pet’s conduct, including any damage, injury, or loss caused by your pet, except to the extent caused by our gross negligence or willful misconduct.

You acknowledge that failure to disclose material information may result in service refusal, modification, or termination, and may increase the risk of harm to your pet, property, or others.

4. Payment Terms and Conditions

Fees for services will be communicated at booking or in a separate written estimate, invoice, or service agreement. Unless otherwise stated, all fees are due in accordance with the payment schedule provided by the Company.

• Payments may be required in advance, at the time of booking, upon completion, or on a recurring basis depending on the service.
• We may require a deposit or pre-authorization to reserve service dates and times.
• Late payments may be subject to suspension of services, late fees, collection costs, and any other remedies available by law.
• You are responsible for all applicable taxes, charges, and fees unless expressly stated otherwise.
• Returned payments, chargebacks, or payment disputes may result in administrative fees and immediate suspension of services.

If a service requires additional time, supplies, travel, or care beyond the original booking due to circumstances beyond our control or due to incomplete or inaccurate information, you authorize us to charge reasonable additional fees where permitted by law.

5. Cancellation and Refund Policy

Cancellations and rescheduling requests must be made through the contact methods provided by the Company. Our standard policy is as follows, unless a different policy is stated in a booking confirmation or written agreement:

• Cancellations made more than 48 hours before the scheduled service may be eligible for a full or partial refund, less any non-refundable deposit or processing fees.
• Cancellations made within 48 hours of the scheduled service may be subject to a cancellation fee.
• Same-day cancellations, no-shows, or refusal of access may be charged in full.
• Overnight pet care and holiday bookings may be subject to stricter cancellation terms due to limited availability.

Refunds, if any, are issued at our discretion in accordance with applicable law and the circumstances of the cancellation. No refund will be provided for services already rendered, time reserved, or costs incurred on your behalf, except where required by law.

We may cancel or modify a booking if we determine that the pet, premises, weather, safety conditions, or other circumstances make service impracticable or unsafe. In such cases, we will make reasonable efforts to notify you promptly and discuss alternatives where possible.

6. Liability Limitations

To the fullest extent permitted by applicable law, the Company, its owners, employees, contractors, and agents shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of goodwill, or emotional distress, arising out of or related to the services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising from or relating to the services shall not exceed the amount paid by you for the specific service giving rise to the claim during the thirty (30) days preceding the event, or one hundred dollars ($100), whichever is greater, except where such limitation is prohibited by law.

You acknowledge and agree that pet care involves inherent risks, including but not limited to injury, illness, escape, theft, property damage, allergic reactions, and unforeseen behavioral incidents. You assume all risks inherent in pet ownership and pet care services, except to the extent caused by our gross negligence or willful misconduct.

We are not responsible for:

• Pre-existing medical conditions, undisclosed illnesses, or adverse reactions to food, medication, or environmental factors;
• Loss, injury, or damage caused by your pet’s behavior, escape, or interaction with other animals or persons;
• Damage resulting from defective collars, leashes, harnesses, crates, doors, fences, locks, or home systems;
• Delays or failures caused by inaccurate instructions, inaccessible premises, or third-party acts or omissions;
• Veterinary expenses except where directly caused by our proven negligence and only to the extent required by law.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, intentional misconduct, or other liabilities that may not be waived under Texas or federal law.

7. Intellectual Property Rights

All content, branding, logos, service descriptions, website materials, photographs, text, graphics, and other intellectual property used by the Company are owned by or licensed to the Company and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, or create derivative works from our intellectual property without our prior written consent, except as permitted by law.

If you provide us with testimonials, reviews, photos, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute such content for business, marketing, and operational purposes, unless you notify us in writing that you do not consent to such use and we agree otherwise.

8. Data Protection and Privacy

We collect, use, store, and disclose personal information in connection with providing our services, processing payments, communicating with you, and maintaining business records. This may include your name, contact details, address, pet information, access instructions, and payment-related data.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may share information with trusted service providers, payment processors, veterinarians, emergency contacts, or other third parties as reasonably necessary to provide services, protect health and safety, comply with law, or enforce these Terms.

By using our services, you consent to our collection and use of information as described in these Terms and any applicable privacy notice. If a separate privacy policy is provided, it is incorporated by reference into these Terms.

9. Force Majeure

We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, fire, flood, epidemic, pandemic, public health emergency, war, terrorism, civil unrest, labor disputes, power outages, internet or telecommunications failures, governmental actions, road closures, or transportation disruptions.

In the event of a force majeure occurrence, we may suspend, reschedule, or cancel services without liability, except for any refund obligations expressly required by law or agreed in writing.

10. Changes to Terms

We may update or modify these Terms at any time in our sole discretion. Changes will be effective when posted, communicated to you, or otherwise made available, unless a later effective date is stated.

Your continued use of our services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles, and, where applicable, the laws of the United States.

You agree that any legal action or proceeding arising from these Terms or the services shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction and venue of such courts, except where applicable law requires otherwise.

12. Contact Information

If you have questions, concerns, or requests regarding these Terms or our services, please contact us at:

• Paws & Harmony Pet Care
• 742 Maple Avenue, Austin, TX 78704, United States
• Email: [email protected]
• Phone: +1 (512) 784-3926

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

The failure of the Company to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.